Ann Arbor Guitars

world-class repair and restoration 734 332-6142

Our Pledge To You!


100% satisfaction guarantee: Ann Arbor Guitars guarantees our work and 100% customer satisfaction! If you are not pleased with our efforts you don’t pay! This kind of guarantee is unheard of in our business and we are so very confident that you will be absolutely thrilled with our work that we are pleased to offer our 100% satisfaction guarantee to our valued clients!

Same day service: Also relatively unheard of in the Lutherie business we offer same day service on many types of repairs. Our set-ups are among the best in the business and if we have your guitar by noon on any given weekday it will be available for pick-up completely set-up by 5:00 PM the same day. Other types of repairs such as a loose jack, etc. that are less complex in nature also qualify. More complex jobs will be quoted and completed as necessary and do not qualify for same day service.

Direct access to a Luthier: Speak directly to a Luthier, not a tech, not a music store sales person (no offense intended). Speak directly to a career Luthier who is very knowledgable and accomplished in plucked musical instrument repair.

Highest quality service: It’s been said that we are sticklers for quality and if you read our reviews you will understand why. Ann Arbor Guitars is not a music store and never wanted to be one either. Instead we have a laser focus on providing the very highest quality repair and restoration services available anywhere and at any price! We won’t let work leave our shop unless it is repaired correctly.

Innovation and proprietary technology: If you visit our Facebook page or our videos page you will see that we are one of the leaders in Lutherie research and development. Master Luthier David Collins is very well known in the Lutherie community for cutting edge research and innovative tool design and manufacture. What this means to you is that some methods that we have developed and pioneered are not available anywhere else and this also includes custom tooling and machines developed specifically for application oriented Lutherie work. Many of our methods provide the value of lower risk of damage, faster turn around times, and much more consistent results.

We don’t attempt to be all things to all folks: On rare occasion we may decline on a job. The reasons will also be customer centric in nature meaning that for one reason or another we believe that you may be better served else where. Examples are refinishing guitars, this is something that we don’t do but would be happy to refer you to someone else. The value to our clients in understanding our own limitations is that your instrument will never be subjected to someone’s learning curve....

Socially conscious: We value our clients greatly, all of you and it’s our pledge to you that you will be treated with the utmost respect and professionalism at all times.

Support for the homeless: We have a soft spot for Ann Arbor’s homeless folks. We have been known on a case-by-case basis to repurpose donated musical instruments to be repaired and given to homeless folks. If you would like to participate in brightening a homeless person’s day and have a guitar that could be repaired and repurposed please let us know.

Click
about us to find out more.

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